Top Member Questions:
Q. What does each icon represent?
A. For a complete list of icons and what they mean, go to our
Icon Help page.
Q. What is a Smile?
A Smile is a quick, fun way to let someone know you're
interested. You pick a one-liner from our list of Smiles, and it's sent to the
member of your choice.
To send a Smile, go to any member's profile and click Smile. Pick your
favorite Smile and we'll send it to the member's onsite Inbox. He or she can then
go to your profile and Smile back with you.
All members can send Smiles for free. If you'd like to take it a step further,
we suggest subscribing and sending an email to start up a real conversation.
Q. How do I change my email address or password?
A. You can change your email address or password on profile
After you've made your changes, click "Save" and you're done.
Q. How do I keep other members from knowing that I looked at their profile or
added them to one of my Lists?
A. If you don't want other members to know when you've looked
at their profile or Listed them, go to Profile Display Settings
in Member Services
(under Profile section) and select "hide" in the section called "Show/Hide When
You View or List Members."
Keep in mind that members who are most active on the site keep their profile
visible in all places because it ups their chances of connecting with people. You
never know, someone special may be looking for you but never find you if your
profile is hidden.
Lists have been a real hit on our sites and have helped bring some
unsuspecting couples together! People keep telling us that they contact people
simply because they saw in the Lists that a member looked at their profile. So
before you hit "hide," give it a chance to work.
Q. Why do members want to know when I look at their profile or save them to a
A. Members who are really active on the site like to let other
members know when they look at their profile or List them because it livens
things up and often breaks the ice when it comes to emailing.
So many times we hear that one member contacted someone simply because they
saw that that person had looked at their profile or Listed them. Members also say
that their Lists lead them to meet members that they might not have seen in a
Think about it. If you saw that someone had Listed you and you liked what you
saw, wouldn't you be more likely to send an email?
Q. Why does my List counter change?
A. Half of your Lists tell you your activity on the site. Every
time you look at or contact another member, it shows up in your Lists and the
numbers go up accordingly.
The other half of your Lists tells you about other members looking at your
profile or emailing or teasing you. Every time someone looks at your profile or
contacts you, it shows up in your Lists and the numbers go up accordingly. Keep
in mind, however, that some members choose to hide their profile from showing up
in your Lists.
Also, in order to keep your Lists up-to-date, we periodically clean out the
members that have been in your "viewed" List for a while. This also changes the
Q. Do people actually meet on your site? Do they ever get married?
A. Thousands of people meet on our site daily and go on to date
and start relationships. We've also had hundreds of marriages across many
Q. When someone sends me a message, where does it go and how do I respond?
A. When a member sends you a note, it goes straight into your
onsite message Inbox. We then send
an email to your personal email address to let you know that it's there.
To read the note, simply login to the site and go to your Inbox. If you decide
to write back, simply click "reply" in the member's note, write your own note and
send away. Your note will go straight into the member's onsite Inbox, and we'll
let them know it's there with an email to their personal email address.
All communications with other members stay onsite so that you never have to
give out any personal information until you feel completely ready. Then when you
are, you can exchange phone numbers and even meet in person.
Q. How do I edit my profile? How do I hide my profile?
A. To update your profile, go to Your Profile at the top of the
page. Click edit next to the section you'd like to update. Be sure to save your
changes at the bottom of the screen when you're done.
Try to put your best foot forward with several photos and snappy, detailed
essays. Having great photos is very important since most people feel more
comfortable writing to members they can see. Try to stay positive in your essays
and let the real you shine. At BlackSingles.com, we know how important it is to find
lots of interesting and robust profiles when dating online. So we are now
requiring all members to have at least one photo to appear on the site (in our
searches and members online sections). All new members have 72 hours to browse
the site freely before we start asking you for your photo.
To hide your profile, go to Profile Display Settings
Services. Keep in mind, however, that members who are most active on the site
keep their profile visible in all places because it ups their chances of
connecting with people. And you never know, someone special may be looking for
you and never get to find you if your profile is hidden.
Q. If I remove my profile, will it end my subscription? Can I put my
subscription on hold?
A. No. Once you purchase a subscription, it will remain active
for the remainder of your initial term.